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AsureQuality Coronavirus Update3

COVID-19 Pandemic Plan and Actions Update #4

Continuity Of Service:

We continue to see no material impacts on our ability to supply services to customers at this time.

As the situation continues to evolve, we are taking further measures to protect the health of people and ensure we are able to continue to deliver essential services to customers. Here is an update on actions and information since our last update:


Audit, Inspection And Certification Services:

  • We have made good progress with three of the 22 different Standard Setting Bodies that governprogrammes we deliver that are underpinned by onsite audit services. This will allow alternative auditdelivery options for up to 18 programmes. We’ll be connecting directly with specific customers on options here.
  • Currently MPI and some other Standard Setting Bodies are maintaining the position that audits under their programmes should remain as per usual processes. Our dedicated resource in MPI and ourtechnical teams continue to work hard to ensure we can be as accommodating as possible to the changingcircumstances for customers during this time of uncertainty.
  • Our dedicated project team continues to work on bringing further new audit delivery solutions tomarket as soon as possible. 
  • Our first preference remains to complete required audit activity according to schedule, however, where this is not feasible, we are committed to being as flexible and supportive as possible.


Laboratory Services:

  • All of our laboratories are delivering testing services without material customer impacts related to COVID-19.
  • We continue to see no material issues with inventory levels of laboratory consumables, or with our supply security contingencies.


Internal Support Services:

  • The majority of our office-based people who are able to fulfil their normal work duties from home will commence doing so from Friday 20March.
  • We have the technology and processes in place to enable this transition to operate smoothly and will ensure that we are able to maintain essential administrative support to our field and laboratory teams.


If you have any concerns or questions, please do not hesitate to reach out to me or your usual point of contact within AsureQuality.


Kind regards,

Alastair de Raadt

Group Director Marketing and Business Development