Operating Timetable

In preparation for the next holiday period we would like to advise our reduced operating hours to prevent any impact to you or your operations.

Sample Submission Forms

Due to the ever-changing needs of our customers and their reporting requirements, we often need to update the information gathered and used for receipting samples and projects to the laboratories.

Please ensure you and your teams use the following link to regularly download the latest version of our submission forms. Click here for our latest submission forms (external link) .

We cannot emphasise enough how important it is that these forms are completed with diligence, in a complete and legible fashion.

We prefer not to make assumptions about what is required for testing and reporting. Therefore, the more detail provided to us, the less likely there will be any interruption to service.

Please take note of the following operating hours for our Laboratories over the holiday period.

Laboratories

Auckland Laboratory Contact Details Regular Operating  Hours Waitangi Day
6 Feb 2019
Good Friday
19 Apr 2019
Easter Monday
22 Apr 2019
ANZAC Day
25 Apr 2019
Customer Service +64 (9) 626 8203 option 4
vlabauckland@asurequality.com
Mon - Fri
8am - 5pm
 Closed Closed   Closed  Closed
Reception +64 (9) 626 8200
lynfield.reception@asurequality.com
Mon - Fri
8am - 5pm
 Closed Closed   Closed  Closed
Invoicing +64 (9) 626 8203 option 2
invoicing@asurequality.com
Mon - Fri
8am - 5pm
 Closed Closed   Closed Closed 
Sample Reception +64 (9) 626 8203 option 1
lynfieldsr@asurequality.com

Mon - Fri
6am - 8pm

Sat - Sun
7am -5pm

7am - 4.30pm 7am - 4.30pm 7am - 4.30pm  7am - 4.30pm
Dispatch +64 (9) 626 8203 option 3
dispatchakl@asurequality.com
Mon - Fri
8am - 5pm
 Closed  Closed  Closed Closed 
Testing Services Via customer services
+64 (9) 626 8203 option 4
vlabauckland@asurequality.com
7 days
8am - 5pm
 8am - 5pm  8am - 5pm  8am - 5pm  8am - 5pm 
AsureQuality Courier Collections +64 (9) 626 8203 option 3
dispatchakl@asurequality.com
7 days
8am - 5pm
 Closed  Closed  Closed  Closed

 

Christchurch Laboratory Contact Details Regular Operating  Hours Waitangi Day
6 Feb 2019
Good Friday
19 Apr 2019
Easter Monday
22 Apr 2019
ANZAC Day
25 Apr 2019
Customer Service +64 (9) 626 8203 option 4
vlabchristchurch@asurequality.com
Mon - Fri
8am - 5pm
 Closed Closed   Closed  Closed
Reception +64 (3) 358 1830
reception@asurequality.com
Mon - Fri
8am - 5pm
 Closed Closed   Closed  Closed
Invoicing +64 (9) 626 8203 option 2
invoicing@asurequality.com
Mon - Fri
8am - 5pm
 Closed Closed   Closed Closed 
Sample Reception +64 (3) 3581831
christchurchsr@asurequality.com

7 days
8am - 5pm

8am - 4pm  8am - 4pm   8am - 4pm   8am - 4pm  
Dispatch +64 (3) 3581831
christchurchsr@asurequality.com
Mon - Fri
8am - 5pm
 Closed  Closed  Closed Closed 
Testing Services Via customer services
+64 (9) 626 8203 option 4
vlabchristchurch@asurequality.com
7 days
8am - 5pm
 8am - 5pm  8am - 5pm  8am - 5pm  8am - 5pm 
AsureQuality Courier Collections +64 (3) 3581831
christchurchsr@asurequality.com
7 days
8am - 5pm
 Closed  Closed  Closed  Closed
Wellington Laboratory Contact Details Regular Operating  Hours Waitangi Day
6 Feb 2019
Good Friday
19 Apr 2019
Easter Monday
22 Apr 2019
ANZAC Day
25 Apr 2019
Customer Service +64 (9) 626 8203 option 4
cswellington@asurequality.com
Mon - Fri
8am - 5pm
 Closed Closed   Closed  Closed
Reception +64 (4) 570 8800
reception@asurequality.com
Mon - Fri
8am - 5pm
 Closed Closed   Closed  Closed
Invoicing +64 (4) 570 8366
invoicing@asurequality.com
Mon - Fri
8am - 5pm
 Closed Closed   Closed Closed 
Sample Reception +64 (4) 570 8359
gracefieldsr@asurequality.com

Mon - Fri
8am - 5pm

Sat-Sun
8am - 4pm

Closed  Closed  Closed  Closed 
Dispatch +64 (4) 570 8359
gracefieldsr@asurequality.com
Mon - Fri
8am - 5pm
 Closed  Closed  Closed Closed 
Testing Services Via customer services
+64 (9) 626 8203 option 4
cswellington@asurequality.com
Mon - Sat
8am - 5pm
 Closed  Closed  Closed  Closed

 Third Parties

Couriers Contact Details Regular Operating  Hours Waitangi Day
6 Feb 2019
Good Friday
19 Apr 2019
Easter Monday
22 Apr 2019
ANZAC Day
25 Apr 2019
Refrigerated 3rd Party Couriers Refer to your local branch Mon - Sat
8am - 5pm
 Closed  Closed  Closed Closed
New Zealand Couriers Refer to your local branch Mon - Sat
8am - 5pm
Closed   Closed  Closed  Closed

If you have any further queries, please do not hesitate to contact us.